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Redmond, WA - April 19th, 2005 - telSPACE, an innovative provider of multi-service billing, rating, and customer care software solutions for the communications services industry, today announced the expansion into international and national long distance. telSPACE has contracted with a large network aggregator for international and national long distance. The negotiated rates are very competitive and allow the company to offer very high margins to its clients and still maintain the lowest retail rates available in the marketplace.
Customers can now use their cell phone to call Mexico for 2.7 cents, Canada for 2.3 cents, France for 2.7 cents, UK for 2.6 cents, Puerto Rico for 2.9 cents and even China for 2.8 cents. Customers can also call within the US on a toll free number for 2.7 cents. As low as those rates are, telSPACE still pays its clients 30% of the revenue above and beyond the price; the telSPACE program still has no hidden fees or taxes unlike the majority of competitors in the long distance industry. Clients can also choose for certain carriers to integrate their Internal Long Distance Program into the customers peak minutes. For the first time in the industry, customers can use their available peak minutes to pay for International Long Distance calls.
“This product expansion is a critical step in our growth and expansion. Our strategy is to bundle as many services as possible so as to provide our clients with the ability to further differentiate from their competition, increase profits, and most importantly reduce churn. The more products we offer our clients, the better chance they have of retaining their customers and retention is the key to success in the communications industry.” - Paris Holt, CEO of telSPACE
telSPACE has created a system that gives any company the ability to add communications to their product line. The system comprises a comprehensive back office network, including all operations functions, such as customer activation, carrier procurement, fulfillment, billing and rating, MIS reporting and customer service, all integrated into one ubiquitous operating platform. telSPACE has utilized the internet to automate the complex customer acquisition process, thereby allowing its clients to instantly penetrate new markets or expand service offerings.
Mia Mueller, telSPACE’s Director of Customer Service said, “One of the most important aspects of the service industry is a company’s ability to convince a customer month after month that they need to stay with their current service provider. Our strategy is to provide our clients with products they can bundle together to create a customer offering that is so competitive to the customer that they will never be compelled to leave. Couple that with world class customer service and that makes for a very loyal consumer.”
About telSPACE
Based in Redmond, Washington, telSPACE enables its clients using a world class back office infrastructure to sell, provision, fulfill, and care for multiple telecom services, including Pre and Post Paid Cellular, Internet, and Long Distance, using one ubiquitous private label operating platform. In development for over 5 years, the company has used feedback from its clients to refine its product and create a platform that provides core functionality that rivals any in its class. For more information you can go to www.telSPACE.com
