Top to Bottom Customer Care

The telSPACE MVNE solution offers dynamic tools that enable world class customer care. The customer self care Website provides each subscriber with the ability to log in and manage their own account. Other powerful self care tools include WAP, smartphone apps and a sophisticated private label IVR solution.

customer lookup

customer self care


Customer Look up

• Search results limited to access level
• Show all, show active only
• Live search results
• Search by:
Last Name
First Name
Account Number
Customer ID
MDN, ESN, SIM, IMEI, IMSI, MSID
Order ID
Transaction ID
Referral ID
Merchant Number

CSR Toolbox

• View / edit customer information
• View / edit user name
• Reset password
• View customer notes
• View current plan / device details
• View usage details
• View / upload documents
• Replenish / Suspend / Restore account
• Manual adjustments (credits / debits)
• Adjust bill due date
• Edit autopay settings
• Edit promo code

Customer Self Care

• View / edit customer information
• View / edit user name
• Reset password
• View current plan / device details
• View usage details
• View documents
• Replenish account
• Edit autopay settings